Fellows I need your advice..
Last week I sent an email to Artisan Guitars in Nashville who I bought my AC822CE from new on May 24 2021. The out-the-door prices was $2,130 with no tax, no shipping.
The date on the card that came with my guitar is April 06 2021. I had just read on FB about the Truetone switch and there it said that the switch went into effect June 1 2021. My guitar has a date of April 06 2021 so I thought that mine was definitely nitro.
Not only that but Artisan has a very nice web site where you buy and on that site there are pics of the actual guitar, detailed specs and the serial number of the actual guitar that you are buying. I have an image on my guitars page and it clearly says Nitrocellulose finish. I was very careful on that as I definitely wanted nitro, I would not have bought the guitar if it was not nitro and nitro is for me a big selling point to buying Eastman guitars.
Thought it was all settled and I was in the clear but last night i got a reply email from Artisan and they said that they spoke with their "rep" and he said that the change actually took place about 6 months ago and that my guitar was the new Truetone finish. They are "very sorry".. the listing on the website was out of date and they didn't find out about the new finish until they got a memo from Eastman on May 29, etc... They will be happy to let me talk to the rep, etc...
Well, I'm kinda SUPER PISSED. This has so far been like a shell game.
I've got 3 Eastman acoustic guitars here.. bought two dreadnoughts used and each are about 1 year old and my new AC822CE and i've been going between them and touching them to see if I can feel a difference. The two dreads have a lovely deep, shiny finish that feels very "un-plastic" and almost has a tackiness to it (I love that). My new AC822CE seems to feel the same way.
The other thing is that the 822 has this (kind of powerful) lovely sweet smell. The first week you could smell it all over the house. Lovely experience.
It's not as pungent as a month ago but you can still smell it, i can smell it now. Isn't that a hallmark of nitro?
Anyway.. Last night (when i was having an inner temper-tantrum) I sent the question about my guitar to Eastman using their "ask us anything" page on their website and I haven't heard back yet.
I replied to Artisan that they need to be certain about this and if it is in fact not nitro, I want a refund and I will ship the guitar back to them.
I do like the guitar but I don't know about truetone, how it will age.. right now it depreciates the value of the guitar (at least in my mind) and IT'S THE PRINCIPAL as well.
Please advise fellows! thanks
Last week I sent an email to Artisan Guitars in Nashville who I bought my AC822CE from new on May 24 2021. The out-the-door prices was $2,130 with no tax, no shipping.
The date on the card that came with my guitar is April 06 2021. I had just read on FB about the Truetone switch and there it said that the switch went into effect June 1 2021. My guitar has a date of April 06 2021 so I thought that mine was definitely nitro.
Not only that but Artisan has a very nice web site where you buy and on that site there are pics of the actual guitar, detailed specs and the serial number of the actual guitar that you are buying. I have an image on my guitars page and it clearly says Nitrocellulose finish. I was very careful on that as I definitely wanted nitro, I would not have bought the guitar if it was not nitro and nitro is for me a big selling point to buying Eastman guitars.
Thought it was all settled and I was in the clear but last night i got a reply email from Artisan and they said that they spoke with their "rep" and he said that the change actually took place about 6 months ago and that my guitar was the new Truetone finish. They are "very sorry".. the listing on the website was out of date and they didn't find out about the new finish until they got a memo from Eastman on May 29, etc... They will be happy to let me talk to the rep, etc...
Well, I'm kinda SUPER PISSED. This has so far been like a shell game.
I've got 3 Eastman acoustic guitars here.. bought two dreadnoughts used and each are about 1 year old and my new AC822CE and i've been going between them and touching them to see if I can feel a difference. The two dreads have a lovely deep, shiny finish that feels very "un-plastic" and almost has a tackiness to it (I love that). My new AC822CE seems to feel the same way.
The other thing is that the 822 has this (kind of powerful) lovely sweet smell. The first week you could smell it all over the house. Lovely experience.
It's not as pungent as a month ago but you can still smell it, i can smell it now. Isn't that a hallmark of nitro?
Anyway.. Last night (when i was having an inner temper-tantrum) I sent the question about my guitar to Eastman using their "ask us anything" page on their website and I haven't heard back yet.
I replied to Artisan that they need to be certain about this and if it is in fact not nitro, I want a refund and I will ship the guitar back to them.
I do like the guitar but I don't know about truetone, how it will age.. right now it depreciates the value of the guitar (at least in my mind) and IT'S THE PRINCIPAL as well.
Please advise fellows! thanks
